Q1. Will there be any technical assistance available after we receive the carts?
A: Absolutely! We provide round-the-clock, complimentary online support to ensure smooth operation of your carts.
Q2. Do you provide CE documents and other necessary paperwork for customs clearance?
A: Yes, we have CE certification. Post-shipment, we will promptly send you the Packing
list, along with the Commercial Invoice and Sales Contract necessary for customs clearance.
Q3. If I want to visit your factory, how should I get in touch with you?
A: Simply share your online contact details, and we will coordinate with you to arrange a comprehensive visit based on your schedule.
Q4. If there are issues with any parts during the warranty period, will your company repair or replace them?
A: Yes, we will provide replacement parts free of charge within the warranty period, excluding consumable parts and damage caused by user negligence.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days, ensuring timely receipt of your order.
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