Q1. Will there be any technical assistance available after we receive the carts?
A: Absolutely! We offer 24-hour online service to assist you with any technical needs, free of charge.
Q2. Do you provide CE certificates and other necessary documents for customs clearance?
A: Yes, we provide CE certification. After shipment, we will send you the Packing
list, Commercial Invoice, and Sales Contract required for smooth customs clearance.
Q3. If I want to visit your factory, how can I contact you?
A: Simply send us your contact number online, and we will coordinate with you to make detailed arrangements according to your schedule.
Q4. If some parts malfunction during the warranty period, will your company repair or replace them?
A: Yes, during the warranty period, we will send replacement parts to you at no cost, except for consumable parts and damages caused by misuse.
Q5. How long will it take to deliver the carts?
A: Standard carts can be delivered within 3 to 10 working days.
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