Q1. Will we receive any technical assistance after we obtain the carts?
A: Absolutely, we provide 24/7 online support at no additional cost.
Q2. Are CE certificates and other documentation available for customs clearance?
A: Yes, we have CE certification. After shipment, we will send you the necessary documentation.
These include the Packing List, Commercial Invoice, and Sales Contract, all essential for customs clearance.
Q3. If I wish to visit your factory, how can I arrange it?
A: Simply provide us with your contact number, and we will coordinate a detailed visit schedule tailored to your availability.
Q4. If there are issues with some parts during the warranty period, will your company repair or replace them?
A: Yes, we will send you new parts free of charge within the warranty period. This excludes consumable parts and damage caused by user error.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days.