Q1. Is technical assistance available after we receive the carts?
A: Absolutely! We provide round-the-clock, 24-hour online support at no additional cost, ensuring you have the help you need whenever you need it.
Q2. Do you provide CE certification and other necessary documents for customs clearance?
A: Yes, we do. We will send you the CE certification along with other required documents such as the Packing list, Commercial Invoice, and Sales contract right after the shipment.
list, Commercial Invoice, and Sales contract to ensure smooth customs clearance.
Q3. If I want to visit your factory, how can I get in touch with you?
A: Simply send us your contact number online, and we will meticulously plan and coordinate your visit according to your schedule.
Q4. If there are issues with certain parts during the warranty period, will your company repair or replace them?
A: Yes, we will provide new parts for your carts at no cost within the warranty period. Please note, this does not cover consumable parts or damage caused by misuse.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days, ensuring prompt and efficient service.
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