Q1. Is there any technical support available after we receive the carts?
A: Absolutely! We provide 24/7 online service support at no extra cost to ensure you have all the assistance you need.
Q2. Do you have CE documents and other necessary paperwork for customs clearance?
A: Yes, we do. After shipment, we will promptly send you the CE documents along with other necessary paperwork such as the Packing List,
Commercial Invoice, and Sales Contract to facilitate smooth customs clearance.
Q3. If I want to visit your factory, how can I contact you?
A: Simply send us your contact number online, and we will coordinate with you to arrange a detailed factory visit according to your schedule.
Q4. If there are issues with certain parts during the warranty period, will your company repair or replace them?
A: Yes, we will send new parts for the carts within the warranty period at no charge, excluding consumable parts and damage caused by misuse.
Q5. How long does it take to deliver the carts?
A: Standard carts can be delivered within 3 to 10 working days, ensuring prompt delivery and customer satisfaction.
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