Q1. Is technical assistance available after we receive the carts?
A: Absolutely, we provide 24/7 online technical support completely free of charge.
Q2. Do you provide CE certification and other necessary documents for customs clearance?
A: Yes, we have all necessary CE certifications. Post-shipment, we will promptly send you the following documents for customs clearance:
Packing List, Commercial Invoice, and Sales Contract.
Q3. If I wish to visit your factory, how should I contact you?
A: Simply send us your contact information online, and we will arrange a detailed visit schedule based on your availability.
Q4. If there are issues with certain parts during the warranty period, will your company repair or replace them?
A: Yes, we will provide new cart parts free of charge within the warranty period, excluding consumable parts and damage caused by user negligence.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days.