Q1. Is technical assistance available after receiving the carts?
A: Absolutely! We offer 24-hour online support, free of charge, ensuring you have the help you need whenever you need it.
Q2. Do you provide CE documentation and other necessary documents for customs clearance?
A: Yes, we provide CE certification. After shipment, we will promptly send you the packing list,
commercial invoice, and sales contract to facilitate smooth customs clearance.
Q3. If I want to visit your factory, how can I contact you?
A: Simply send us your contact number online, and we will arrange a detailed visit schedule that aligns with your availability.
Q4. If some parts encounter issues during the warranty period, will your company repair or replace them?
A: Yes, we will provide new cart parts free of charge within the warranty period, excluding consumable parts and damage caused by misuse.
Q5. What is the delivery time for the carts?
A: Standard carts are usually delivered within 3 to 10 working days, ensuring you get your vehicle promptly.
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