Q1. Is there technical support available after we receive the carts?
A: Absolutely, we offer 24/7 online support at no extra cost to ensure smooth operation and satisfaction.
Q2. Do you provide CE documents and other necessary paperwork for customs clearance?
A: Yes, we have CE certification. After shipment, we will send you all required documents,
including the Packing List, Commercial Invoice, and Sales Contract, ensuring a hassle-free customs clearance process.
Q3. If I want to visit your factory, how should I get in touch?
A: Simply provide us with your online contact number. We will coordinate a detailed visit plan based on your schedule.
Q4. If there are issues with parts during the warranty period, will your company handle repairs or replacements?
A: Yes, we will send new parts within the warranty period free of charge, excluding consumable parts and damage caused by misuse.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days.