Q1. Is there any technical support available after we receive the carts?
A: Absolutely! We provide 24/7 online service at no additional cost to ensure your experience with our product is seamless.
Q2. Do you have CE documents and other necessary paperwork for customs clearance?
A: Yes, we possess CE certification. After shipment, we will promptly send you the packing details, commercial invoice, and sales contract for customs clearance.
A: The shipping package includes a detailed packing list, commercial invoice, and sales contract to facilitate customs clearance.
Q3. If I want to visit your factory, how can I get in touch with you?
A: Simply send us your online contact number, and we will coordinate a detailed visit schedule based on your availability.
Q4. If there are issues with some parts during the warranty period, will your company repair or replace them?
A: Yes, we will send new parts for the carts within the warranty period at no cost, excluding consumable parts and damage caused by misuse.
Q5. How quickly can the carts be delivered?
A: Standard carts can be delivered within 3 to 10 working days, ensuring swift and efficient service.
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