Q1. Is there any technical support available after we receive the carts?
A: Absolutely, we provide 24-hour online service at no additional cost to ensure your complete satisfaction and seamless operation.
Q2. Do you have CE documents and other necessary paperwork for customs clearance?
A: Yes, we provide CE certification, and post-shipment, we will promptly send you the Packing
list, Commercial Invoice, and Sales contract necessary for customs clearance.
Q3. If I want to visit your factory, how should I get in touch?
A: Simply send us your contact details online, and we will coordinate with you to arrange a detailed visit based on your availability.
Q4. If there are issues with some parts during the warranty period, will your company repair or replace them?
A: Yes, we will provide new cart parts free of charge within the warranty period, excluding consumable parts and damage caused by misuse.
Q5. What is the delivery timeframe for the carts?
A: Standard carts can be delivered within 3 to 10 working days.