Q1. Is there any technical support available after we receive the carts?
A: Absolutely, we provide 24/7 online technical support free of charge, ensuring your peace of mind and uninterrupted service.
Q2. Do you provide CE documentation and other necessary documents for customs clearance?
A: Yes, we have comprehensive CE certification. Upon shipment, we will provide you with all necessary documents including the Packing list,
Commercial Invoice, and Sales contract to facilitate smooth customs clearance.
Q3. If I want to visit your factory, how can I get in touch?
A: Simply send us your online contact information, and we will coordinate a detailed visit schedule tailored to your convenience.
Q4. If there are issues with parts during the warranty period, will your company handle repairs or replacements?
A: Yes, we will ship new parts to you at no cost within the warranty period. Please note that this excludes consumable parts and damages caused by user negligence.
Q5. What is the delivery lead time for the carts?
A: Standard carts are ready for delivery within 3 to 10 working days, ensuring a quick turnaround to meet your needs.
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