Q1. Is technical assistance available after we receive the carts?
A: Absolutely! We provide around-the-clock online assistance, free of charge, to help you with any technical needs.
Q2. Do you provide CE certification and other essential documents for customs clearance?
A: Yes, we have CE certification. After shipment, we will send you the necessary documents.
This includes the Packing List, Commercial Invoice, and Sales Contract to ensure smooth customs clearance.
Q3. If I want to visit your factory, how can I get in touch?
A: Simply send us your online contact number. We will coordinate with you to make detailed arrangements based on your schedule.
Q4. If there are issues with parts during the warranty period, will your company repair or replace them?
A: Yes, we will provide new cart parts free of charge within the warranty period, excluding consumable parts and damage caused by misuse.
Q5. How long is the delivery time for the carts?
A: Standard carts can typically be delivered within 3 to 10 working days.